FAQs - Your Questions, Answered
Frequently Asked Questions (FAQs)
1. What is Rangreza Studio?
Rangreza Studio is a premium fashion brand offering high-quality, stylish clothing with unique designs, premium fabrics, and meticulous attention to detail.
2. Where are Rangreza Studio products made?
Our products are proudly designed and manufactured in Faisalabad and Lahore, adhering to strict quality standards.
3. How do I place an order online?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You can either create an account for future convenience or checkout as a guest.
4. Do I need to create an account to shop at Rangreza Studio?
No, you can shop as a guest. However, creating an account lets you track orders, save preferences, and enjoy a faster checkout experience.
5. What sizes do you offer?
We offer a variety of sizes to suit different body types. For detailed sizing information, refer to the Size Guide on each product page.
6. What is Rangreza Studioβs return/exchange policy?
We accept returns and exchanges within 7 days of order receipt for unused, unstitched items in original condition with tags attached. Returns are eligible if the product is faulty or doesnβt match the images shown online. For details, visit our Return and Exchange Policy.
7. Can I change or cancel my order after placing it?
Changes or cancellations may not always be possible after placing an order. Contact our customer support team, and weβll do our best to assist.
8. What if the item I want is out of stock?
Sign up for restock notifications on the product page, and weβll inform you as soon as the item is back in stock.
9. How long will it take for my order to arrive?
Orders are typically delivered within 3-5 business days after dispatch. If there are delays, please reach out to our customer service team.
10. How much does shipping cost?
We charge a flat shipping fee of PKR 250 for nationwide deliveries.
11. How do I track my order?
Once your order is dispatched, youβll receive a confirmation email with a tracking number to monitor your shipment online.
12. Can I return a product that has been stitched or used?
No, we only accept returns for unstitched, unused products in their original condition with all tags attached.
13. What payment methods do you accept?
We accept major credit and debit cards, as well as Cash on Delivery (COD) for select locations.
14. How do I report a damaged or incorrect item?
If you receive a damaged or incorrect product, contact our customer care team immediately to arrange a return or exchange.
15. Will I be refunded for my return?
Yes, refunds are issued to the original payment method, except for COD orders. Refunds may take up to 2 weeks to process.
16. What should I do if my order hasnβt arrived?
If your order hasnβt arrived within 7 days of dispatch, please contact our customer service team for assistance.
17. Do you offer gift cards?
Yes, we offer e-gift cards, which can be purchased and sent via emailβperfect for any occasion!
18. How do I stay updated on new collections and promotions?
Subscribe to our newsletter and follow us on Instagram, Facebook, and Pinterest for updates on collections, promotions, and sales.
19. Do you offer any promotions or discounts?
Yes, we run occasional promotions and discounts. Stay tuned by subscribing to our newsletter or following us on social media.
For any additional inquiries, feel free to reach out to our customer support team!